一、海外購物須知 🌍

• 海外訂單不適用7天鑑賞期，除商品重大瑕疵外，不接受退換貨 🚫

• 建議下單前先透過 Website online chat / LINE / Instagram / Facebook 訊息確認商品細節 💬

• 國際購物不提供草木薰香(草杖、原木)商品運送 🌿❌

• 詢問聯絡：Facebook/Instagram Message(Click)Line: @momostarry (Click)

二、購物流程 🛒

1. 加入購物車 🛍️

2. 結帳 💳

3. 選擇對應國家配送方式 🌎

4. 填寫完整收件資訊（姓名 / 電話 / 地址 / 郵遞區號） ✍️
   ⚠️請詳細填寫，避免報關問題 📦

5. 如需修改手圍，請填寫「淨手圍」 📏

6. 支援付款方式：
   VISA / MasterCard / JCB / 銀聯 / Apple Pay 💳
   Ali Pay(Only RMB, please exchange rate or contact us to request final prices)

7. 等待出貨 & 收貨 🚚✨

三、配送方式與運費 📦

1️⃣ 配送與運費

• EMS、統一物流、順豐

• 採重量計費 ⚖️

• 因國際航班影響，以及各國國情，運費可能不定期調整 🔄

⚠️ 重要事項 🧾

• 各國關稅標準不同 🌍

• 所有關稅與額外費用由買家自行負擔 💰

• 本公司不負擔任何進口稅費

• 務必保持聯絡通暢，接收海關/物流/運送資訊

四、寄送&配送時間預估 ⏳

• 每週二、三、四安排出貨 🚚

• 工作時程Working Date：下單日+2 Days

預估時效：

• 香港/澳門/日本/韓國：約 Order Day + 3-5 天 

• 新加坡/大陸地區(沿岸城市)/印尼/馬來西亞：約 Order Day + 5-12 天

• 歐美：約 Order Day + 8–15 天 🌍

⭐ 依當地物流為準 ⭐可能因長假、節慶、天氣、地緣因素，有所不同

五、出貨與風險責任條款 ⚖️

📦 出貨延遲

可能因以下因素影響：

• 節慶旺季 🎄

• 自然災害 🌪️

• 戰爭 ⚠️

• 資訊填寫錯誤 ✍️

• 海關抽查 🔍

🚫 錯誤地址 / 拒收

若發生以下情況：

• 地址錯誤

• 無人收件

• 惡意拒收

⚠️ 所有費用由買家承擔 💰

⭐ 如遇以上情況，本店有權：

• 取消訂單（扣除成本）

• 終止會員資格

• 列入黑名單 ⛔

⚠️ 包裹銷毀

若包裹：

• 超過領取期限 ⏰ 導致被物流銷毀

❌ 不提供退款 ❌ 列入黑名單 ⛔

📦 包裹退回處理

• 扣除成本後退款（含運費、關稅等） 💸

六、瑕疵處理 💡

✔ 可受理範圍：

• 寄錯商品

• 重大瑕疵

• 運送全部或絕大部分損毀

❌ 不屬瑕疵：

• 色差 🎨

• 尺寸±1cm 📏

• 線材微露

• 包裝損傷

• 天然紋理 💎 請參考以下

📩 申請條件

• 7日內申請 ⏳

• 提供：

  • 開箱影片 🎥

  • 商品照片 📸

  • 訂單資訊

👉 未提供完整資料恕不受理

七、航空禁運商品 🚫

根據「民用航空危險物品空運管理辦法」，以下產品禁止航空運輸：

• 液體類、膠狀類、噴劑、壓力罐、氧化物質、毒性物質、磁性物質、電池等

不提供配送商品：

• 蠟燭 🕯️

• 草杖 / 原木 / 草木薰香 🌿

• 純金、鑽石、食品

八、海外配送價格參考 🚚

費率參考表 (NTD$)💰

• 費率可能因國際航班變動而調整

• ✨ 滿 20,000 NTD 免運

• ✨ Free shipping on orders over ≈USD 635/ ≈EUR 548/ ≈HKD 4970/ ≈SGD 815/ ≈AUD 890

九、客服支援 💬

• 週一至週五 14:00–17:00

• Email: services@momostarry.com

• 詢問聯絡 Contact us：Facebook/Instagram Message(Click) Line: @momostarry (Click)

十、最終條款 📜

Momo Starry 暮之晶保留：

• 最終解釋權

• 訂單審核權

• 拒絕交易權

• 條款修改權

📝 Q&A 📝

請問你們有新港澳客人嗎? 
有的呢! 我們大多客人為歐美和新港澳，不須擔心運送問題唷 

付款失敗怎麼辦? 
請聯繫我們，我們會開啟綠界國際信用卡付款、或Line Pay連結給您 

尚未付款的訂單保留幾天? 
7天內未完成付款，訂單將由系統自動取消，如果付款過程有疑問，請聯絡我們

Do you have customers from Singapore, Hong Kong, or Macau?
Yes, absolutely! Many of our customers are from Europe, North America, Singapore, Hong Kong, and Macau, so there’s no need to worry about international shipping :)

What should I do if my payment doesn’t go through?
Please contact us, and we’ll send you an ECPay international credit card payment link or a LINE Pay payment link.

How long will an unpaid order be held?
Unpaid orders will be held for 7 days. If payment isn’t completed within this period, the system will automatically cancel the order. Please feel free to contact us if you run into any issues during the payment process.

請問你哋有新加坡、香港同澳門嘅客人嗎？
有㗎！我哋好多客人都嚟自歐美、新加坡、香港同澳門，所以唔使擔心海外運送問題㗎

付款失敗點算？
可以直接聯絡我哋，我哋會提供綠界國際信用卡付款連結，或者傳送 LINE Pay 付款連結畀你

未付款嘅訂單會保留幾耐？
未付款嘅訂單會保留 7 日。如果 7 日內仲未完成付款，系統就會自動取消訂單。付款期間遇到任何問題，都可以隨時聯絡我哋

1. Overseas Shopping Notice 🌍

• Overseas orders are NOT eligible for a 7-day return policy

• Except for major defects, no returns or exchanges will be accepted 🚫

• Highly recommend confirming product details via Website online chat / LINE or Instagram DM before purchasing 💬

• Certain items (such as herbal incense / wood materials) are not available for international shipping 🌿❌

• Contact and inquire：Facebook/Instagram Message(Click)Line:@momostarry (Click)

⚠️ Natural Crystal Disclaimer 💎

All crystals are natural minerals and may include:

• Natural inclusions, cracks, textures, or co-existing minerals

• Uneven surfaces, small flat edges, or internal holes

• Variations in structure, density, and hardness

👉 These are natural characteristics, NOT defects, and are not valid reasons for returns ✨

⚠️ Jewelry Processing Disclaimer 🛠️

Except for raw stones, most crystal products (carvings, decor, jewelry) are:

• Polished, refined, or processed for wearability and aesthetics

Due to natural mineral conditions and processing differences:

👉 Variations and natural marks are expected and NOT considered defects 💫

2. Shopping Process 🛒

1. Add to Cart 🛍️

2. Checkout 💳

3. Select your country’s shipping method 🌎

4. Fill in complete shipping details (Name / Phone / Address / Postal Code) ✍️

⚠️ Please ensure accuracy to avoid customs or delivery issues 📦

5. For bracelet sizing, include your “net wrist size” in order notes 📏

6. Payment methods:

   • VISA / MasterCard / JCB / UnionPay / Apple Pay 💳

   • Ali Pay(Only RMB, please exchange rate or contact us to request final prices)

7. Wait for shipment & delivery 🚚✨

3. Shipping Methods & Fees 📦

1️⃣ EMS / Standard Logistics (Primary)

• Shipping is calculated based on weight ⚖️

• Rates may change without prior notice 🔄

⚠️ Customs & Import Duties 🧾

• Import taxes vary by country 🌍

• All customs duties, clearance fees, and remote area charges are the buyer’s responsibility

• Momo Starry does NOT cover any import-related fees

4. Sending & Delivery Time Estimated ⏳

• Orders ship on Tuesday / Wednesday / Thursday (GMT+8) 🚚

• Working day: Order day + 2 days 

Estimated delivery:

• Hong Kong/Macau/Japan/South Korea: Approximately Order Day + 3-5 days 🌍

• Singapore/Mainland China (coastal cities)/Indonesia/Malaysia: Approximately Order Day + 5-12 days 🌍

• US / Europe:  Order Day + 8–15 days 

⭐ Actual delivery depends on local carriers ⭐

5. Shipping Risk & Responsibility ⚖️

📦 Shipping Delays

Delays may occur due to:

• Peak seasons 🎄

• Natural disasters 🌪️

• War / global disruptions ⚠️

• Incorrect recipient information ✍️

• Customs inspection 🔍

🚫 Incorrect Address / Refusal

If delivery fails due to:

• Incorrect address

• Recipient unavailable

• Refused delivery

👉 All resulting costs will be fully borne by the buyer 💰

👉 Momo Starry reserves the right to:

• Cancel the order (after deducting costs)

• Terminate membership

• Blacklist the account ⛔

📦 Returned Packages

• Refund will be issued after deducting all incurred costs
  (including shipping, customs, handling fees) 💸

⚠️ Package Destruction Clause

If the package is:

• Not collected within the allowed period ⏰

• Destroyed by overseas logistics

👉 No refund will be issued ❌

6. Defect Policy 💡

✔ Eligible cases:

• Incorrect item sent

• Major defects

• Transporting all or most of the damaged goods

❌ Not considered defects:

• Color differences (screen variations) 🎨

• Size deviation within ±1cm 📏

• Minor elastic thread exposure

• Packaging cover damage

• Natural crystal textures / inclusions 💎

📩 Claim Requirements

• Submit within 7 days after delivery ⏳

• Provide:

  • Full unboxing video 🎥

  • Detailed photos 📸

  • Order information

👉 Incomplete proof will not be accepted

7. Restricted Items 🚫

Due to aviation regulations:

• Liquids / sprays / batteries / magnetic materials are prohibited

The following items are NOT available for international shipping:

• Candles 🕯️

• Herbal materials / wood / incense 🌿

8. International Shipping Fee reference 🚚

Shipping Rate Reference Table (NTD$)💰

• Rates may be subject to change due to international flight schedules.

• ✨ Free shipping on orders over NTD 20,000 (≈USD 635/ ≈EUR 548/ ≈HKD 4970/ ≈SGD 815/ ≈AUD 890)
  
  

9. Customer Support 💬

• Mon–Fri | 14:00–17:00 (GMT+8)

• Email 📧 services@momostarry.com

• Contact us：Facebook/Instagram Message(Click) Line: @momostarry (Click)

10. Final Terms 📜

Momo Starry reserves the right to:

• Final interpretation

• Order approval

• Refusal of transactions

• Policy modification

📝Q&A 📝

Do you have customers from Singapore, Hong Kong, or Macau?
Yes, absolutely! Many of our customers are from Europe, North America, Singapore, Hong Kong, and Macau, so there’s no need to worry about international shipping :)

What should I do if my payment doesn’t go through?
Please contact us, and we’ll send you an ECPay international credit card payment link or a LINE Pay payment link.

How long will an unpaid order be held?
Unpaid orders will be held for 7 days. If payment isn’t completed within this period, the system will automatically cancel the order. Please feel free to contact us if you run into any issues during the payment process.