一、海外購物須知 🌍

• 海外訂單不適用7天鑑賞期，除商品重大瑕疵外，不接受退換貨 🚫

• 建議下單前先透過 LINE / Instagram / Facebook 訊息確認商品細節 💬

• 國際購物不提供草木薰香(草杖、原木)商品運送 🌿❌

• 詢問聯絡：Facebook/Instagram Message(Click) Line: @momostarry (Click)

二、購物流程 🛒

1. 加入購物車 🛍️

2. 結帳 💳

3. 選擇對應國家配送方式 🌎

4. 填寫完整收件資訊（姓名 / 電話 / 地址 / 郵遞區號） ✍️
   ⚠️請詳細填寫，避免報關問題 📦

5. 如需修改手圍，請填寫「淨手圍」 📏

6. 支援付款方式：
   VISA / MasterCard / JCB / 銀聯 / Apple Pay 💳

7. 等待出貨 & 收貨 🚚✨

三、配送方式與運費 📦

1️⃣ 配送與運費

• EMS、統一物流

• 採重量計費 ⚖️

• 因國際航班影響，以及各國國情，運費可能不定期調整 🔄

⚠️ 重要事項 🧾

• 各國關稅標準不同 🌍

• 所有關稅與額外費用由買家自行負擔 💰

• 本公司不負擔任何進口稅費

• 務必保持聯絡通暢，接收海關/物流/運送資訊

四、寄送&配送時間預估 ⏳

• 每週二、三、四安排出貨 🚚

• 工作時程：下單日+2 Days

預估時效：

• 香港/澳門/日本/韓國：約 Order Day + 3-5 天

• 新加坡/大陸地區(沿岸城市)/印尼/馬來西亞：約 Order Day + 5-12 天

• 歐美：約 8–15 天 🌍

⭐ 依當地物流為準 ⭐

五、出貨與風險責任條款 ⚖️

📦 出貨延遲

可能因以下因素影響：

• 節慶旺季 🎄

• 自然災害 🌪️

• 戰爭 ⚠️

• 資訊填寫錯誤 ✍️

• 海關抽查 🔍

🚫 錯誤地址 / 拒收

若發生以下情況：

• 地址錯誤

• 無人收件

• 惡意拒收

⚠️ 所有費用由買家承擔 💰

⭐ 如遇以上情況，本店有權：

• 取消訂單（扣除成本）

• 終止會員資格

• 列入黑名單 ⛔

⚠️ 包裹銷毀

若包裹：

• 超過領取期限 ⏰ 導致被物流銷毀

❌ 不提供退款 ❌ 列入黑名單 ⛔

📦 包裹退回處理

• 扣除成本後退款（含運費、關稅等） 💸

六、瑕疵處理 💡

✔ 可受理範圍：

• 寄錯商品

• 重大瑕疵

• 運送全部或絕大部分損毀

❌ 不屬瑕疵：

• 色差 🎨

• 尺寸±1cm 📏

• 線材微露

• 包裝損傷

• 天然紋理 💎 請參考以下

📩 申請條件

• 7日內申請 ⏳

• 提供：

  • 開箱影片 🎥

  • 商品照片 📸

  • 訂單資訊

👉 未提供完整資料恕不受理

七、航空禁運商品 🚫

根據「民用航空危險物品空運管理辦法」，以下產品禁止航空運輸：

• 液體類、膠狀類、噴劑、壓力罐、氧化物質、毒性物質、磁性物質、電池等

不提供配送商品：

• 蠟燭 🕯️

• 草杖 / 原木 / 草木薰香 🌿

• 純金、鑽石、食品

八、海外配送價格參考 🚚

費率參考表 (NTD$)💰

• 費率可能因國際航班變動而調整

• ✨ 滿 20,000 NTD 免運

九、客服支援 💬

• 週一至週五 14:00–17:00

• Email: services@momostarry.com

• 詢問聯絡：Facebook/Instagram Message(Click) Line: @momostarry (Click)

十、最終條款 📜

Momo Starry 暮之晶保留：

• 最終解釋權

• 訂單審核權

• 拒絕交易權

• 條款修改權

1. Overseas Shopping Notice 🌍

• Overseas orders are NOT eligible for a 7-day return policy

• Except for major defects, no returns or exchanges will be accepted 🚫

• We highly recommend confirming product details via LINE or Instagram DM before purchasing 💬

• Certain items (such as herbal incense / wood materials) are not available for international shipping 🌿❌

• Contact and inquire：Facebook/Instagram Message(Click) Line: @momostarry (Click)

⚠️ Natural Crystal Disclaimer 💎

All crystals are natural minerals and may include:

• Natural inclusions, cracks, textures, or co-existing minerals

• Uneven surfaces, small flat edges, or internal holes

• Variations in structure, density, and hardness

👉 These are natural characteristics, NOT defects, and are not valid reasons for returns ✨

⚠️ Jewelry Processing Disclaimer 🛠️

Except for raw stones, most crystal products (carvings, decor, jewelry) are:

• Polished, refined, or processed for wearability and aesthetics

Due to natural mineral conditions and processing differences:

👉 Variations and natural marks are expected and NOT considered defects 💫

2. Shopping Process 🛒

1. Add to Cart 🛍️

2. Checkout 💳

3. Select your country’s shipping method 🌎

4. Fill in complete shipping details (Name / Phone / Address / Postal Code) ✍️

⚠️ Please ensure accuracy to avoid customs or delivery issues 📦

5. For bracelet sizing, include your “net wrist size” in order notes 📏

6. Payment methods:

   • VISA / MasterCard / JCB / UnionPay / Apple Pay 💳

7. Wait for shipment & delivery 🚚✨

3. Shipping Methods & Fees 📦

1️⃣ EMS / Standard Logistics (Primary)

• Shipping is calculated based on weight ⚖️

• Rates may change without prior notice 🔄

⚠️ Customs & Import Duties 🧾

• Import taxes vary by country 🌍

• All customs duties, clearance fees, and remote area charges are the buyer’s responsibility

• Momo Starry does NOT cover any import-related fees

4. Sending & Delivery Time Estimated ⏳

• Orders ship on Tuesday / Wednesday / Thursday (GMT+8) 🚚

• Working day: Order day + 2 days 

Estimated delivery:

• Hong Kong/Macau/Japan/South Korea: Approximately Order Day + 3-5 days 🌍

• Singapore/Mainland China (coastal cities)/Indonesia/Malaysia: Approximately Order Day + 5-12 days 🌍

• US / Europe: 8–15 days 

⭐ Actual delivery depends on local carriers ⭐

5. Shipping Risk & Responsibility ⚖️

📦 Shipping Delays

Delays may occur due to:

• Peak seasons 🎄

• Natural disasters 🌪️

• War / global disruptions ⚠️

• Incorrect recipient information ✍️

• Customs inspection 🔍

🚫 Incorrect Address / Refusal

If delivery fails due to:

• Incorrect address

• Recipient unavailable

• Refused delivery

👉 All resulting costs will be fully borne by the buyer 💰

👉 Momo Starry reserves the right to:

• Cancel the order (after deducting costs)

• Terminate membership

• Blacklist the account ⛔

📦 Returned Packages

• Refund will be issued after deducting all incurred costs
  (including shipping, customs, handling fees) 💸

⚠️ Package Destruction Clause

If the package is:

• Not collected within the allowed period ⏰

• Destroyed by overseas logistics

👉 No refund will be issued ❌

6. Defect Policy 💡

✔ Eligible cases:

• Incorrect item sent

• Major defects

• Transporting all or most of the damaged goods

❌ Not considered defects:

• Color differences (screen variations) 🎨

• Size deviation within ±1cm 📏

• Minor elastic thread exposure

• Packaging damage

• Natural crystal textures / inclusions 💎

📩 Claim Requirements

• Submit within 7 days after delivery ⏳

• Provide:

  • Full unboxing video 🎥

  • Detailed photos 📸

  • Order information

👉 Incomplete proof will not be accepted

7. Restricted Items 🚫

Due to aviation regulations:

• Liquids / sprays / batteries / magnetic materials are prohibited

The following items are NOT available for international shipping:

• Candles 🕯️

• Herbal materials / wood / incense 🌿

8. International Shipping Fee reference 🚚

Shipping Rate Reference Table (NTD$)💰

• Rates may be subject to change due to international flight schedules.

• ✨ Free shipping on orders over NTD 20,000

9. Customer Support 💬

• Mon–Fri | 14:00–17:00 (GMT+8)

• Email 📧 services@momostarry.com

• Contact us：Facebook/Instagram Message(Click) Line: @momostarry (Click)

10. Final Terms 📜

Momo Starry reserves the right to:

• Final interpretation

• Order approval

• Refusal of transactions

• Policy modification