一、海外購物須知 🌍
海外訂單不適用7天鑑賞期,除商品重大瑕疵外,不接受退換貨 🚫
建議下單前先透過 LINE / Instagram / Facebook 訊息確認商品細節 💬
國際購物不提供草木薰香(草杖、原木)商品運送 🌿❌
二、購物流程 🛒
加入購物車 🛍️
結帳 💳
選擇對應國家配送方式 🌎
填寫完整收件資訊(姓名 / 電話 / 地址 / 郵遞區號) ✍️
⚠️請詳細填寫,避免報關問題 📦如需修改手圍,請填寫「淨手圍」 📏
支援付款方式:
VISA / MasterCard / JCB / 銀聯 / Apple Pay 💳等待出貨 & 收貨 🚚✨
三、配送方式與運費 📦
1️⃣ 配送與運費
EMS、統一物流
採重量計費 ⚖️
因國際航班影響,以及各國國情,運費可能不定期調整 🔄
⚠️ 重要事項 🧾
各國關稅標準不同 🌍
所有關稅與額外費用由買家自行負擔 💰
本公司不負擔任何進口稅費
務必保持聯絡通暢,接收海關/物流/運送資訊
四、寄送&配送時間預估 ⏳
每週二、三、四安排出貨 🚚
工作時程:下單日+2 Days
預估時效:
香港/澳門/日本/韓國:約 Order Day + 3-5 天
新加坡/大陸地區(沿岸城市)/印尼/馬來西亞:約 Order Day + 5-12 天
歐美:約 8–15 天 🌍
⭐ 依當地物流為準 ⭐
五、出貨與風險責任條款 ⚖️
📦 出貨延遲
可能因以下因素影響:
節慶旺季 🎄
自然災害 🌪️
戰爭 ⚠️
資訊填寫錯誤 ✍️
海關抽查 🔍
🚫 錯誤地址 / 拒收
若發生以下情況:
地址錯誤
無人收件
惡意拒收
⚠️ 所有費用由買家承擔 💰
⭐ 如遇以上情況,本店有權:
取消訂單(扣除成本)
終止會員資格
列入黑名單 ⛔
⚠️ 包裹銷毀
若包裹:
超過領取期限 ⏰ 導致被物流銷毀
❌ 不提供退款 ❌ 列入黑名單 ⛔
📦 包裹退回處理
扣除成本後退款(含運費、關稅等) 💸
六、瑕疵處理 💡
✔ 可受理範圍:
寄錯商品
重大瑕疵
運送全部或絕大部分損毀
❌ 不屬瑕疵:
色差 🎨
尺寸±1cm 📏
線材微露
包裝損傷
天然紋理 💎 請參考以下

📩 申請條件
7日內申請 ⏳
提供:
開箱影片 🎥
商品照片 📸
訂單資訊
👉 未提供完整資料恕不受理
七、航空禁運商品 🚫
根據「民用航空危險物品空運管理辦法」,以下產品禁止航空運輸:
液體類、膠狀類、噴劑、壓力罐、氧化物質、毒性物質、磁性物質、電池等
不提供配送商品:
蠟燭 🕯️
草杖 / 原木 / 草木薰香 🌿
純金、鑽石、食品
八、海外配送價格參考 🚚
費率參考表 (NTD$)💰
費率可能因國際航班變動而調整
✨ 滿 20,000 NTD 免運
1kg 以下 | 1-2 kg | 2-3 kg | 3-4 kg | 4-5 kg | |
美國/加拿大 | 910 | 1,170 | 1,690 | 2,210 | 2,730 |
澳洲 | 310 | 415 | 625 | 835 | 1045 |
香港 | 240 | 275 | 345 | 415 | 485 |
新加坡 | 220 | 275 | 385 | 495 | 605 |
澳門 | 260 | 305 | 395 | 485 | 575 |
日本 | 425 | 480 | 590 | 700 | 810 |
韓國 | 220 | 260 | 340 | 420 | 500 |
泰國 | 240 | 295 | 405 | 515 | 625 |
馬來西亞 | 170 | 225 | 335 | 445 | 555 |
紐西蘭 | 340 | 440 | 640 | 840 | 1,040 |
印尼 | 340 | 430 | 610 | 790 | 970 |
九、客服支援 💬
週一至週五 14:00–17:00
Email: services@momostarry.com
詢問聯絡:Facebook/Instagram Message(Click) Line: @momostarry (Click)
十、最終條款 📜
Momo Starry 暮之晶保留:
最終解釋權
訂單審核權
拒絕交易權
條款修改權
1. Overseas Shopping Notice 🌍
Overseas orders are NOT eligible for a 7-day return policy
Except for major defects, no returns or exchanges will be accepted 🚫
We highly recommend confirming product details via LINE or Instagram DM before purchasing 💬
Certain items (such as herbal incense / wood materials) are not available for international shipping 🌿❌
- Contact and inquire:Facebook/Instagram Message(Click) Line: @momostarry (Click)
⚠️ Natural Crystal Disclaimer 💎
All crystals are natural minerals and may include:
Natural inclusions, cracks, textures, or co-existing minerals
Uneven surfaces, small flat edges, or internal holes
Variations in structure, density, and hardness
👉 These are natural characteristics, NOT defects, and are not valid reasons for returns ✨
⚠️ Jewelry Processing Disclaimer 🛠️
Except for raw stones, most crystal products (carvings, decor, jewelry) are:
Polished, refined, or processed for wearability and aesthetics
Due to natural mineral conditions and processing differences:
👉 Variations and natural marks are expected and NOT considered defects 💫
2. Shopping Process 🛒
Add to Cart 🛍️
Checkout 💳
Select your country’s shipping method 🌎
Fill in complete shipping details (Name / Phone / Address / Postal Code) ✍️
⚠️ Please ensure accuracy to avoid customs or delivery issues 📦
For bracelet sizing, include your “net wrist size” in order notes 📏
Payment methods:
VISA / MasterCard / JCB / UnionPay / Apple Pay 💳
Wait for shipment & delivery 🚚✨
3. Shipping Methods & Fees 📦
1️⃣ EMS / Standard Logistics (Primary)
Shipping is calculated based on weight ⚖️
Rates may change without prior notice 🔄
⚠️ Customs & Import Duties 🧾
Import taxes vary by country 🌍
All customs duties, clearance fees, and remote area charges are the buyer’s responsibility
Momo Starry does NOT cover any import-related fees
4. Sending & Delivery Time Estimated ⏳
Orders ship on Tuesday / Wednesday / Thursday (GMT+8) 🚚
Working day: Order day + 2 days
Estimated delivery:
Hong Kong/Macau/Japan/South Korea: Approximately Order Day + 3-5 days 🌍
Singapore/Mainland China (coastal cities)/Indonesia/Malaysia: Approximately Order Day + 5-12 days 🌍
US / Europe: 8–15 days
⭐ Actual delivery depends on local carriers ⭐
5. Shipping Risk & Responsibility ⚖️
📦 Shipping Delays
Delays may occur due to:
Peak seasons 🎄
Natural disasters 🌪️
War / global disruptions ⚠️
Incorrect recipient information ✍️
Customs inspection 🔍
🚫 Incorrect Address / Refusal
If delivery fails due to:
Incorrect address
Recipient unavailable
Refused delivery
👉 All resulting costs will be fully borne by the buyer 💰
👉 Momo Starry reserves the right to:
Cancel the order (after deducting costs)
Terminate membership
Blacklist the account ⛔
📦 Returned Packages
Refund will be issued after deducting all incurred costs
(including shipping, customs, handling fees) 💸
⚠️ Package Destruction Clause
If the package is:
Not collected within the allowed period ⏰
Destroyed by overseas logistics
👉 No refund will be issued ❌
6. Defect Policy 💡
✔ Eligible cases:
Incorrect item sent
Major defects
Transporting all or most of the damaged goods
❌ Not considered defects:
Color differences (screen variations) 🎨
Size deviation within ±1cm 📏
Minor elastic thread exposure
Packaging damage
Natural crystal textures / inclusions 💎
📩 Claim Requirements
Submit within 7 days after delivery ⏳
Provide:
Full unboxing video 🎥
Detailed photos 📸
Order information
👉 Incomplete proof will not be accepted
7. Restricted Items 🚫
Due to aviation regulations:
Liquids / sprays / batteries / magnetic materials are prohibited
The following items are NOT available for international shipping:
Candles 🕯️
Herbal materials / wood / incense 🌿
8. International Shipping Fee reference 🚚
Shipping Rate Reference Table (NTD$)💰
Rates may be subject to change due to international flight schedules.
✨ Free shipping on orders over NTD 20,000
1kg 以下 | 1-2 kg | 2-3 kg | 3-4 kg | 4-5 kg | |
USA/CA | 910 | 1,170 | 1,690 | 2,210 | 2,730 |
AU | 310 | 415 | 625 | 835 | 1045 |
HK | 240 | 275 | 345 | 415 | 485 |
SIG | 220 | 275 | 385 | 495 | 605 |
MAC | 260 | 305 | 395 | 485 | 575 |
JP | 425 | 480 | 590 | 700 | 810 |
KR | 220 | 260 | 340 | 420 | 500 |
TH | 240 | 295 | 405 | 515 | 625 |
MY | 170 | 225 | 335 | 445 | 555 |
NZ | 340 | 440 | 640 | 840 | 1,040 |
ID | 340 | 430 | 610 | 790 | 970 |
9. Customer Support 💬
Mon–Fri | 14:00–17:00 (GMT+8)
Email 📧 services@momostarry.com
Contact us:Facebook/Instagram Message(Click) Line: @momostarry (Click)
10. Final Terms 📜
Momo Starry reserves the right to:
Final interpretation
Order approval
Refusal of transactions
Policy modification



