7-Day Review Period Product Inspection: We record the entire process before shipping each product to protect your rights. Upon receiving your order, please carefully check the product quantity and quality. If there are any issues, contact us within 24 hours of receiving the product. Definition of Review Period: In compliance with consumer protection laws, online purchases come with a 7-day review period. You may return or exchange the product during this period, provided it remains unused, in brand-new condition, and with original packaging. Please note that the review period is not a trial period, meaning the product should only be inspected and not used for any extended period. Return/Exchange Conditions: We will not accept returns or exchanges under the following circumstances: - The product's tags have been cut or damaged (whether due to personal reasons or otherwise).
- The product shows signs of wear or has been visibly used.
- The product’s original packaging or any accompanying accessories (such as promotional items, jewelry boxes, etc.) is incomplete.
Customized Products: All customized products (such as items made to your specific measurements) are non-refundable unless they have non-human defects or damage. We will provide free repair or replacement services if any such defects occur. Return/Exchange Process: If you wish to return or exchange an item, please submit your request within seven days of receipt. Requests made after this period will not be accepted. When submitting your return, ensure the product is in its original condition and packaging. Size Confirmation for Bracelets and Rings: Our customer service team will reach out before shipping to confirm the size of your products, like bracelets and rings with size variations. If we are unable to reach you, we will ship the product in a standard medium size. If the size does not fit, you may request an exchange. In-store Pickup Limitation: Orders picked up at a physical store do not qualify for the 7-day review period that applies to online purchases.
| Return and Exchange Due to DefectsLegal Rights: Under consumer protection laws, you are entitled to request a return or exchange within 7 days of receiving the product (including weekends and holidays) if it has defects, missing parts, or shipping errors. These rights apply only if the unused product retains its original packaging. Return/Exchange Procedure: If you receive defective or incorrect products due to company error, please contact us immediately. We will arrange for a free replacement or repair. When returning items, ensure that the product, accessories, gifts (if applicable), jewelry box, and packaging are in their original condition. Non-eligible Return Reasons: The following issues are not considered defects and, therefore, are not eligible for returns: - Slightly bent silver earring posts: Due to the softness of sterling silver, this is a common occurrence and can be easily straightened by hand.
- Elastic thread on bracelets: Gently pull it back into the beads if the elastic thread becomes visible.
- Color variation: All products are photographed to represent their true appearance; slight color differences may occur due to lighting or screen resolution. The actual product color may vary slightly from the photos.
- Natural stones: Gemstones and crystals are naturally formed and may contain internal patterns, clouds, mineral defects, or cracks. These are natural characteristics and are not considered defects. Refer [ FAQ ]
Special Considerations: We only accept returns for significant defects for earrings that have been modified to clip-ons. Refund Process: The return process typically takes two business weeks from the time we receive the returned product to the time the refund is processed. Please ensure that the correct banking details are provided during the refund application. Incorrect bank details may result in delayed or incomplete refunds, for which the customer assumes responsibility. Final Interpretation: We reserve the right to make the final interpretation regarding our return and exchange policies.
|
Important Notices- Natural Stone Characteristics: All gemstones and crystals are natural, and they may feature internal or surface imperfections such as cracks or unique stone patterns. These are considered natural characteristics, not defects.
- Lab-grown Crystals: Lab-grown crystals are made from the same material as natural crystals, with the difference lying only in their crystallization process.
To Protect Both Parties’ Rights, we highly recommend recording the unboxing process when you receive your products. This helps ensure your rights and ours are protected in case of any disputes.
| Contact Us- Customer Service Line:+886-03-3680980
- Service Hours: Monday to Friday, 11:00 AM - 5:30 PM (UTC+8)
- Online Customer Email: services@momostarry.com
If you have any questions or feedback outside of service hours, please leave a message, and we will respond as soon as possible during business hours.
|
